Terms & Conditions
What you are buying, what you may do with it, and where each of us stands if something goes wrong.
Last updated: 24 August 2026
1. Who you are buying from
JANORÀ Academy is part of JANORÀ by Laura Curatolo, a registered sole proprietorship at Hofacherstrasse 4, 8154 Oberglatt, Zurich, Switzerland. Contact: info@janorastudio.ch. These terms apply to everything sold or given away through janorastudio.com. By ordering, enrolling or downloading, you agree to them.
2. Who can buy, and from where
This is professional education for people who already hold a recognised qualification in skin or beauty therapy. It is not for the public and it is not a route into the profession. Everything is sold business to business.
We sell worldwide except to the United States and Canada, where our insurance does not cover us. We do not accept orders from those countries.
When you order you confirm that you hold a relevant qualification, that you are buying in the course of your business and not as a private individual, that you are outside the United States and Canada, and your trading name. You must be eighteen or over. Those confirmations are a warranty and the basis on which we agree to sell, and we record them against your order.
We cannot verify a trading name or a qualification and we do not represent that we do. Where we have reason to doubt a confirmation we may ask for evidence and may decline or cancel the order. Where one turns out to be false, that is a breach and section 8 applies - we may end access without returning money. A buyer who declares themselves a business cannot later rely on that same purchase to claim the protections given to consumers.
3. What we are selling, and what we are not
Our programmes are voluntary continuing professional education. They do not confer a regulated qualification or protected title, certify practical competency, extend your scope of practice, insurance or existing qualifications, authorise any treatment you are not already qualified and insured to perform, or constitute medical advice.
Where a condition requires medical diagnosis, that diagnosis is a matter for a doctor. Nothing we teach changes that or replaces your judgement about the person in front of you. What you do with what you learn is your professional decision: practising within your own qualifications, insurance and local regulation, assessing each client individually rather than applying anything as a fixed protocol, recognising when to refer, and the records and consents you use in your practice all remain yours.
Our practitioner documents are deliberately general so they work wherever you practise. Review and adapt any of them against your local requirements, your insurer’s terms and your professional body’s rules before using them with a client. Nothing we supply is legal advice.
4. Prices and payment
- Prices are in pounds sterling, at the price shown when you order. We may change prices at any time, never affecting an order already placed. Where you pay in another currency, your bank sets the rate
- Prices exclude VAT or any equivalent tax. We are established in Switzerland and supply businesses, so our supplies are generally outside the scope of Swiss VAT. Any tax due where you are is yours to account for under your own country’s rules, and we do not collect or remit it on your behalf. Give us your registration number at checkout where you have one
- Payments are handled by Stripe or PayPal, whose terms apply to the payment itself. A payment plan is an arrangement with us, and the paragraph below sets out how it works
- On a payment plan the whole price is owed on enrolment and the instalments decide only when it is paid. The dates are fixed, so an unpaid instalment falls into default on the date itself without a reminder. We may then withhold access, the balance becomes due in full after thirty days, and default interest runs at five per cent a year. Instalments paid are not returned. Section 6 of the Refunds & Cancellations page has the detail
5. Access and delivery
Digital resources are delivered immediately. Course access is granted when your order completes, or after the first payment on a plan; login details come by email, so check your spam and promotions folders before contacting us.
Lifetime access means access for as long as we continue to offer that programme, with no expiry and nothing to renew. If we withdraw one entirely you get at least ninety days’ notice and a reasonable chance to download what you keep; documents already downloaded remain yours. We depend on platforms we do not control, and short interruptions are not a failure to deliver.
6. What you may do with the materials
Course content remains ours. You are given a personal, non-transferable licence to use it for your own learning, and nothing more. You may not share your login, show it to a group, copy it, upload it anywhere, or use it to teach or train anyone else.
Practitioner documents are supplied to be used: edit the wording, add your branding, and use them with your own clients indefinitely. You may not resell them, give them away, share them with other practitioners, include them in your own training, or present them as your own work to another professional.
One purchase covers one practising professional. If you have a team, ask us. We keep ownership of everything we create; nothing here transfers copyright to you.
7. Certificates
A Certificate of Completion is issued when you complete a programme, including the knowledge check, and is personalised with your name, the date and our provider details. It confirms completion only - it does not certify practical competency, authorise any regulated treatment, or extend your qualifications or insurance. CPD hours are confirmed on accreditation. We keep a record of certificates issued for ten years so we can confirm one is genuine.
8. Cancellation, refunds and your account
Everything is digital, delivered immediately, and sold business to business. There are no refunds on digital products or services once access has been given, unless we agree otherwise in writing, and a purchase is final from that point. Our responsibility for the product itself is unaffected. The full position is on the Refunds & Cancellations page, which forms part of these terms.
Keep your login to yourself; you are responsible for what happens under your account. We may suspend or end access, without returning money, if you share your login, copy or distribute our materials, resell what you bought, gave us false information to obtain it, or behave abusively. Where a breach is minor and fixable we will say so and give you the chance to put it right.
9. Our responsibility to you
We take real care over what we teach and will put right anything we get wrong. Beyond that we give no guarantee of any kind about results. We do not promise a particular outcome for you or for any client you treat, and we make no guarantee about business performance, client numbers, income, treatment results or the response of any individual skin. What you achieve depends on your own qualifications, judgement, practice and circumstances, none of which are within our control. Any example, case or result described in our materials illustrates a way of reasoning; it is not a prediction and should not be taken as typical.
Where we are liable to you, our liability is limited to the amount you paid for the programme or resource concerned, and we are not liable for loss of profit, loss of business or indirect loss. Nothing limits our liability where Swiss law does not permit it - in particular for intentional wrongdoing or gross negligence, for death or personal injury caused by our negligence, or for fraud. These limits are agreed between two businesses and are not offered to consumers, because we do not sell to consumers.
We are not responsible for failing to deliver where the cause is genuinely outside our control. Where that happens we will tell you, and where we cannot deliver within a reasonable time we refund the part not delivered.
10. Law, jurisdiction and changes
These terms and every contract made under them are governed by Swiss substantive law, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. The ordinary courts at our seat in the Canton of Zurich have exclusive jurisdiction. Because we contract only with businesses, the consumer protection and consumer jurisdiction rules of other countries are not engaged. Data protection is the exception: our obligations there apply to your personal information wherever you are, and are set out in our Privacy Notice.
If something goes wrong, tell us - most things are resolved directly. If our answer does not satisfy you, the Complaints & Appeals route below sets out how to take it further.
These terms are written for professional education sold business to business. If we ever release a course intended for the general public, we will say so explicitly on that course, and you will be given the terms that apply to it when you enrol.
We may update these terms. The version that applies to your purchase is the one published when you ordered, and we keep a copy. Changes never apply retrospectively. Questions: info@janorastudio.ch
11. Learner policies
These policies form part of these terms and apply to everyone studying with us. They are written for qualified adult professionals studying online, and they reflect that JANORÀ Academy is run by one person - so they say what actually happens rather than describing a structure we do not have.
Complaints+
A complaint is any way of telling us you are not happy - a delay, no reply, a service that fell short, or something we said we would do and did not. We would rather hear it than not.
Stage one. Write to info@janorastudio.ch with what happened and what you would like done about it. We acknowledge within five working days and give you a written answer within twenty working days. If it will take longer we tell you why and when to expect it.
Stage two. If our answer does not resolve it, say so and we will look at it again, setting out our reasoning in writing.
Stage three. If you remain dissatisfied, you can take the matter to The CPD Group as our accrediting body. We will give you their current contact details on request and will cooperate fully with anything they ask of us.
We keep a written record of every complaint, what we found and what we changed as a result. Complaining never affects your access to anything you have bought.
Appeals against an assessment decision+
You can appeal the outcome of an end-of-course knowledge check, or a decision on a request for a reasonable adjustment or special consideration.
Grounds include, but are not limited to: an adjustment was refused without a reason, or the adjustment given was not enough; a special consideration you asked for does not appear to have been applied; or the assessment was marked incorrectly or inconsistently.
Stage one. Write to info@janorastudio.ch within ten working days of receiving the decision, saying which decision you are appealing and why, with any supporting evidence. We chose ten days rather than five because this is a self-paced programme and you may not open the result immediately.
Stage two. We review the decision ourselves and answer in writing within twenty working days, explaining what we looked at and why we reached the conclusion we did.
Stage three - independent review. JANORÀ Academy is one person, so we cannot offer you an internally independent reviewer. If you are not satisfied after stage two, you may take the appeal to The CPD Group, who are independent of us. Their decision is the final stage. We will provide their contact details and send them everything they ask for.
Appealing costs nothing and never affects your access.
Equal opportunities and learner charter+
Enrolment is open and transparent. Nobody receives less favourable treatment because of age, disability, economic circumstances, faith, gender, gender identity, marital status, sexuality, race, colour, nationality, or ethnic or national origin.
What you can expect from us:
- Teaching we have taken real care over, kept current and corrected when it is wrong
- To be treated fairly and with courtesy
- Clear information before you buy, so your decision is an informed one
- A straight answer to a question, and to be told when we do not know
- Your concerns listened to and answered, not deflected
What we ask of you:
- Tell us early if you need something adjusted, rather than after the fact
- Treat us, and anyone else studying alongside you, with courtesy
- Do your own assessment, and keep your login to yourself
- Raise problems through the routes on this page, so we can actually fix them
Reasonable adjustments and special consideration+
If a disability, a health condition or a specific learning difference would put you at a substantial disadvantage, tell us and we will adjust what we reasonably can. We do this as a matter of policy, wherever you live and whatever your local law requires of us.
Ask at enrolment, or as soon as you know. Write to info@janorastudio.ch describing what would help. You do not need to send us medical evidence, and please do not send us a diagnosis - tell us what you need, not why.
Adjustments we can usually make include extra time on the knowledge check, materials in a different format, an alternative way of demonstrating the same understanding, and a different pace or deadline.
Special consideration applies where something happened at the time - illness, injury or a serious personal event. Tell us and we will make a proportionate allowance.
What we cannot do. An adjustment cannot change what the programme requires you to understand, cannot give you an advantage over anyone else, and cannot be applied in a way that would make a certificate mean something different from what it means for everyone else.
If we refuse an adjustment, we will tell you why in writing, and you can appeal it.
Learner welfare+
Everyone studying with us is a qualified adult professional, aged eighteen or over, studying online. We do not teach children or young people, we do not deliver to vulnerable adults in a care setting, and there is no in-person contact as part of any programme.
That keeps this short and honest. What it means in practice:
- We do not ask for health information, and you should not send us any
- Nothing in a programme requires you to disclose anything personal about yourself
- If something in the material is difficult for you - and some of it deals with burnout, chronic conditions and how they show on skin - you are free to skip it, come back to it, or write to us
- If you tell us something that suggests you or someone else is at risk of serious harm, we may need to act on it, including contacting an appropriate authority. We would tell you first wherever it is safe to do so
We are your educator, not your supervisor, employer or clinical supervisor. We do not oversee your practice and we are not responsible for what happens in your treatment room.
Malpractice+
Malpractice means anything that undermines the integrity of a programme, an assessment or a certificate. We investigate anything reported to us, and we take it seriously because a certificate is only worth something if everyone earned it the same way.
Examples, not an exhaustive list:
- Having someone else complete your knowledge check, or completing one for someone else
- Sharing login details, or studying from an account bought by someone else
- Copying, distributing, reselling or teaching from our materials
- Presenting our documents as your own work to another professional
- Giving us false information to obtain enrolment, an adjustment or a certificate
- Altering a certificate, or misrepresenting what one says
What happens. We tell you what has been alleged and give you a chance to respond in writing before any decision. If we uphold it, sanctions range from a written warning to invalidating an assessment, withdrawing a certificate, or ending your access without refund. We will tell you which and why, and you can appeal.
Where a certificate is affected, we will inform The CPD Group. Where a matter touches your professional standing, we may need to inform your professional body or insurer.
Course content review+
Every programme is reviewed at least once a year, and sooner if the evidence moves or something is found to be wrong.
A review checks that the content is accurate and current, that it still teaches what the learning outcomes promise, that the assessment still tests those outcomes, and that any regulatory or scope wording still holds.
Reviews are carried out by Laura Curatolo, who authored the programmes. Where a topic sits outside her own expertise, or where a legal or regulatory point needs checking, she takes external input rather than relying on her own view.
Findings are actioned within sixty days of the review. Updates are published to the programme and are included at no extra cost for everyone who holds access. Where a change is significant we tell you rather than expecting you to notice.
If you spot something wrong, tell us. It is the most useful thing you can send us.